Thank you very much for shopping with us.

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us within 28 days of receipt of your purchase. 100% money back guarantee. 

Buyer pays the return shipping costs. 

Pack the item(s) you wish to return in their original condition, with the original packaging provided.

If the ring or bangle size is wrong, happy to accept return and to remake to desired size for free of charge.

Exempt from any refund are Bespoke commissions, items with special engraving, made to order items or jewellery altered to a customer request.

A Jewel does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

We cannot accept responsibility for items that are defective or damaged, resulting from improper handling, lack of care, misuse, accidents or normal wear and tear.

If you wish to cancel an order placed online please contact as soon as possible within 1 day of the purchase



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